If a passenger requires accessibility assistance, what should you ensure before boarding?

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Coordinating accessibility accommodations before boarding ensures the passenger can travel safely and with the support they need. Before boarding, verify that seating is available that fits the passenger’s needs and that any required accommodations can be provided under policy. This includes reserving an accessible seat, ensuring space for a mobility device, and arranging any assistance with boarding or deplaning as the policy requires. Options that ignore special needs, require the passenger to self-escort, or tell them to wait until after boarding fail to provide the necessary support and can violate safety and accessibility requirements. By confirming seating and accommodations in advance, you set up a smooth boarding process and ensure the passenger receives the appropriate assistance.