If medical assistance is requested and you lack medical training, what is the recommended course of action?

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Multiple Choice

If medical assistance is requested and you lack medical training, what is the recommended course of action?

When someone needs medical help on a flight, the priority is to connect them with qualified professionals and the flight crew’s command team, while offering only basic care within your training. If you don’t have medical training, the best course is to immediately notify the cockpit and look for passengers who are medically trained to assist. At the same time, provide basic first aid only as you’re trained to do and as the crew allows, without attempting to diagnose or treat conditions beyond your knowledge. The cockpit can coordinate with ground medical support and decide on next steps, including how to communicate with the passenger and whether a diversion is needed. This approach protects the passenger by getting expert help as quickly as possible and keeps you from taking actions that could cause harm. Waiting to diagnose or treating beyond your scope isn’t appropriate, and refusing to help isn’t necessary when you can offer safe, basic care and summon professionals.

When someone needs medical help on a flight, the priority is to connect them with qualified professionals and the flight crew’s command team, while offering only basic care within your training. If you don’t have medical training, the best course is to immediately notify the cockpit and look for passengers who are medically trained to assist. At the same time, provide basic first aid only as you’re trained to do and as the crew allows, without attempting to diagnose or treat conditions beyond your knowledge. The cockpit can coordinate with ground medical support and decide on next steps, including how to communicate with the passenger and whether a diversion is needed.

This approach protects the passenger by getting expert help as quickly as possible and keeps you from taking actions that could cause harm. Waiting to diagnose or treating beyond your scope isn’t appropriate, and refusing to help isn’t necessary when you can offer safe, basic care and summon professionals.

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